Does your hiring process consist of proven practices or just a hodgepodge of activities that get into gear when someone says, I need more people or Sally has left and we need someone to take her place NOW?

Smart hiring is more than running ads, screening, interviewing and checking references. It is a series of specific procedures that can work well or create bottlenecks and inefficiencies. Here are eight steps to improve your hiring success rate.

Step 1: Begin With a Discussion Not a Job Description.

• Find out what is really needed for today and tomorrow.
• Identify the key roles and responsibilities of the position.
• Understand how this position aligns with the goals of the organization.

Step 2: Know Your Product Do a Task Analysis.

• Precisely identify the key components of the job skills, knowledge, attitudes.
• Differentiate between the absolutes vs. the nice to-haves.
• Identify department milestones for the next 6-24 months.

Step 3: Identify Screening Tools.

• Determine the best assessment tools - personality tests, in-basket exercises.
• Develop real life examples of competency to use as a measuring rod.
• Formulate the behavioral traits that are necessary to look for.

Step 4: Realistically Identify the Ideal Candidate.

• Decide what constitutes A-level job performance.
• Determine how important cultural fit is for the position.
• Use these standards to measure fit against potential candidates.

Step 5: Make the Interview Count.

• Review the position requirements and the candidates resume.
• Develop and stick to an interviewing script with key questions.
• Manage the interview; watch the clock; take notes.

Step 6: Select Based on Fact Not Just Gut Feel.

• Create a simple rating system to analyze each candidate fairly.
• Decide how to decide on the best candidate for the position.
• Focus on the technical as well as the cultural fit.

Step 7: Develop Good Metrics.

• Measure the ROI of various sourcing methods.
• Calculate the direct and indirect costs of recruitment.
• Flow-chart or diagram the hiring process to find glitches and inefficiencies.

Step 8: Practice the Golden Rule

• Treat every candidate the way youd like to be treated.
• Be professional, objective and fair and stay out of legal hot water.
• Make a good impression you represent the organization.

The effectiveness of the recruitment process impacts the effectiveness of the organization. A new hire that does not fit the position will be difficult to develop, will perform poorly and more likely leave resulting in need to repeat the process. Only when recruitment is approached as a specific process with definable steps and measurable results can it be managed to ensure the hiring of quality people.

Marcia Zidle

Marcia Zidle, M.S. N.C.C., the ?people smarts? coach, works with business, government and community leaders to quickly solve their people management headaches so they can concentrate on their #1 job ? to grow and increase profits. Her services include:

• What Really Works Handbooks ? resources for managers and supervisors on the front line
• Power-by-the-Hour Programs ? fast, convenient, real life, affordable courses for leadership and staff development
• Your Strategic Partner ? support to leaders who are in positions of high expectations, high visibility and high payoff.

Marcia is founder of Leadership Hooks, a business coaching company, which helps executive teams, operations managers, business owners and agency directors to move their organizations from seat-of-the-pants to feet-on-the-ground leadership.

She brings over 20 years experience from a wide variety of workplace settings, countries, and industries including: health care, financial services, professional practices, automotive and light manufacturing, energy, pharmaceuticals, telecommunications, event management, education, non-profits, local and state government.

Finally, Marcia's ?claim to fame? is experiencing expatriate living with her family in Scandinavia and Australia. She has traveled in over 30 countries throughout Europe, the Middle East, Far East, and South Pacific. She welcomes invitations to speak internationally so that she can add to her growing list of interesting places to explore.